Shipping policy

Effective Date: 01 March 2026

At Double Rainbow Kids, we aim to ensure timely and reliable delivery of your orders while maintaining transparency about delivery timelines and possible delays. This Delivery Policy outlines how and when your orders are shipped.

1. Delivery Partner

All orders placed on doublerainbowkids.com are delivered through our trusted logistics partner Pathao.

2. Delivery Timeline

Estimated delivery times after order confirmation are as follows:

• Inside Dhaka: Within 1 working day (Tk. 90)

• Outside Dhaka (Rest of Bangladesh): Within 3 to 5 working days (Tk. 120)

Delivery timelines may vary depending on location accessibility, courier capacity, and external factors beyond our control.

3. Same-Day Delivery (Special Consideration)

Same-day delivery is available only on special consideration and is subject to operational feasibility.

You will be charge a fixed amount of Tk 300 for same day deliveries.

To request same-day delivery:

• You must contact us by 3:00 PM on the same day of placing the order

• Confirmation is required from our team before processing

Please contact us at:

• Phone: +8801764141076

• Email: support@doublerainbowkids.com

Same-day delivery requests placed after 3:00 PM will not be accommodated.

4. Possible Delivery Delays

While we strive to meet our stated delivery timelines, delays may occur due to unavoidable circumstances, including but not limited to:

• Delays caused by the delivery partner (Pathao)

• Natural disruptions, weather conditions, or traffic restrictions

• National holidays, festivals, or government-declared holidays

• Political unrest, strikes, or force majeure situations

• Incorrect or incomplete delivery information provided by the customer

Double Rainbow Kids will not be held responsible for delays arising from such circumstances, but we will make reasonable efforts to keep customers informed.

5. Order Tracking & Communication

Once your order is dispatched, delivery-related communication may be handled directly by Pathao. Customers are advised to remain reachable at the provided contact number to ensure smooth delivery.

6. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability, incorrect address, or unreachable contact details, re-delivery may be subject to additional time and charges as determined by the delivery partner.

7. Free Delivery & Returns / Exchanges

Any free delivery or shipping offer provided at the time of purchase becomes void if the product is returned or exchanged for any reason. In such cases, delivery or re-delivery charges may apply as per prevailing rates.

For delivery-related queries, special delivery requests, or assistance, please contact:

Double Rainbow Kids
Phone: +8801764141076
Email: support@doublerainbowkids.com
Website: www.doublerainbowkids.com