Frequently Asked Questions

Welcome to Double Rainbow Kids! Below are answers to some of the most common questions our customers ask. This FAQ is designed to make your shopping experience smooth, transparent, and worry-free.

Ordering & Products

Q: How do I place an order on doublerainbowkids.com?
A: Browse our collections, select your preferred size and quantity, add items to your cart, and complete checkout by providing delivery and payment details.

Q: What sizes do you offer?
A: Available sizes are listed on each product page. If a size is not visible, it may be out of stock.

Q: Are online policies applicable to offline purchases (Unimart / Shwapno)?
A: No. Purchases made from Unimart, Shwapno, or any other offline retail partners are governed by the respective store’s policies and are not eligible for our online services, offers, or post-sales support.

Payments & Cash on Delivery

Q: What payment methods do you accept?
A: We accept online payments through secure payment gateways as well as Cash on Delivery (COD).

Q: Is Cash on Delivery available across Bangladesh?
A: Yes, Cash on Delivery is available in most locations across Bangladesh. Availability may vary depending on delivery area and courier coverage.

Q: Is there any extra charge for Cash on Delivery?
A: Any applicable COD charges will be clearly mentioned at checkout before you place your order.

Delivery

Q: How long does delivery take?
A:

• Inside Dhaka: Within 1 working day

• Outside Dhaka (Rest of Bangladesh): Within 3–5 working days
  Delivery timelines may be affected by courier delays, festivals, national holidays, or unavoidable circumstances.

Q: Do you offer same-day delivery?
A: Same-day delivery is available only on special consideration. You must contact us by 3:00 PM on the day of placing the order to check feasibility.

Q: What should I do at the time of delivery?
A: We highly encourage customers to check the product(s) at the time of delivery for any damage, missing items, or signs of tampering.

Discounts, Offers & Coupons

Q: Can I use a coupon on discounted products?
A: No. Coupons cannot be applied on top of running discounts or promotional offers unless clearly stated.

Q: Can multiple coupons be used in one order?
A: No. Only one coupon code can be used per order.

Returns, Exchanges & Refunds

Q: What is your exchange policy?
A: Exchanges are allowed within 7 days from the date of delivery, provided the product is unused, unwashed, and in original condition with tags intact.

Q: What if I couldn’t check the product during delivery?
A: You must contact us within 24 hours of receiving the product to report any issue. Requests made after this time frame may not be accepted.

Q: How are refunds processed?
A: Approved refunds are processed within 5–7 working days and are disbursed only through mobile banking services such as bKash, Nagad, or Rocket.

Q: Are clearance sale items returnable or exchangeable?
A: No. Clearance sale items are final sale and are not eligible for return or exchange.

Q: Will free delivery still apply if I return or exchange a product?
A: No. Any free delivery offer becomes void if a product is returned or exchanged.